EPF Grievance Management System: EPFiGMS

Wednesday, April 17th, 2019 Amritesh 123 responses 3327 Views

Subscribers to Employees’ Provident Fund (EPF) have the option to lodge complaint pertaining to their PF account through the online EPF Grievance Management (EPFiGMS) system for prompt action. Employees Provident Fund internet Grievance Management System (EPFiGMS) platform provides direct communication between the Members and EPFO. Enabling Members to raise their concern in front of competent authority and get their concerns resolved online. The process to register the grievance is very simple and easy. However, in order to register any EPF related grievance, Subscriber is required to provide their active Unique Account Number (UAN).

Higher Pension Under EPS For Members

Employees’ Pension Scheme (EPS) Deferred Withdrawal

Calculation of Pension Under Employees’ Pension Scheme (EPS)

Withdrawals and Advances Under EPF

EPF Grievance Management System (EPFiGMS)

The platform has been upgraded to provide better experience to the users. In my opinion the current interface is far more user friendly compared to the previous version. Moreover, the interface now supports bilingual communication allowing Complainant to register complain in Hindi or English as per their convenience.

Employees Provident Fund internet Grievance Management System (EPFiGMS) is a comprehensive platform for the benefit of Employees, Employer and Pensioners to raise their grievance.

Grievance Registration Platform

Individuals are required to visit the link and register their complaint by providing the relevant details about their account along with the issue which they want to be addressed.

Grievance Category under EPF Grievance Management (EPFiGMS) System

The platform allows entertains complains and grievances relating to EPF, but for convenience of the complainants following categories is available.

#Final Settlement/Withdrawal of PF

#Transfer of PF Accumulations (Form-13)

#Scheme Certificate (Form 10C)

#Settlement of Pension (Form 10-D)

#Issue of EPF Balance

#Payment of Insurance Benefit (Related to ELDI)

#Others (For any Grievance other than the ones mentioned above)

Steps to Raise the Grievance on EPF Grievance Management (EPFiGMS) System

Steps involved in raising a grievance are discussed below.

Step-1

Log on to EPFiGMS Portal and “Click on Register Grievance Tab”

EPF Grievance Management (EPFiGMS) System

Step-2

On the “Register Grievance” Page select the status as applicable.

Enter the UAN along with the Security Code to get the EPF Account details.

EPFiGMS StepsStep-3

Complainant needs to submit the “One Time Password (OTP)” generated & received on the registered mobile number.

EPFiGMS Steps

Step-4

On successful verification of the “OTP”, Member needs to fill in the Personal details and select the respective EPF Number to raise the grievance.

EPFiGMS Steps

Step-5

Complainant needs to select the “Grievance Concern”, “Grievance Category” and provide “Grievance Description” in the space provided. Any supporting documents may also be attached with the grievance before Submission.

Step-6

On successful registration/submission of the grievance, Registration Number along with the Regional Office details and Contact Person name will be provided. Complainant should keep the registration number and contact details saved for future reference.

EPF Grievance Steps

Follow Up on Grievance Registered

Complainant will be able to track the status on the portal.

Registration Number will be required to view the Action Status from “View Status” option. In case the feedback is not updated within 30 days, option to send reminder is also available to the Complainant.

As and when the feedback is uploaded, the same will be updated on the platform and e-mail notifying the same will be sent to the registered e-mail address.

mm
Amritesh is an experienced professional in the field of HR, Finance and Compliance. He is currently working in the IT Industry with an US based firm. He took up Blogging as a hobby which eventually turned into passion. He primarily focuses on topics related to Personal Finance, HR, Compliance and Technology.

All the opinions/suggestions/views expressed on this blog are just for sharing information. Readers are requested to consult their respective financial advisers and experts before taking any decision. Views shared through post or comments are personal opinion meant for reference of the readers. These should not be considered as Investment Advice or Legal Opinion. The Blog or the Author does not take any responsibility regarding any such action taken by any Individual.
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Aman Sharma
Guest
Aman Sharma

I had applied for my PF transfer from my previous employer to my present employer, which is an exempted establishment on 01/04/2016. I have come to know that the amount has been transferred on 15/07/2016 but the same has not been credited to my active PF account. They want ‘Annexure K’ for the settlement of the transfer claim. Who will provide ‘Annexure K’? I tried to register my grievance at http://epfigms.gov.in portal but it didn’t accept my complaint despite repeated attempts. After filling up the grievance registration form when I pressed the ‘submit’, it did not submit. This is happening… Read more »

Gaurav PAndey
Guest
Gaurav PAndey

I want my PF claim, i have received Employee Contribution but not received Employers Contrbution..Please Suggest

UTPAL+BHOWMIK
Guest
UTPAL+BHOWMIK

Myself repeatedly request to my previous employer and sent all papers to them for PF withdrawal forms duly filled up and Signed on 10/01/2018 but till date it has not be credited in my Bank Account . kindly suggest me what i can do?

UTPAL BHOWMIK
Guest
UTPAL BHOWMIK

On 11/05/2018 my self sent my PF withdrawn request through online but it has already rejected, requesting you kindly credit the amount asking on request form.

Regards

Utpal Bhowmik

Parag Sunder Mhankale
Guest
Parag Sunder Mhankale

Sir / Madam ‘
I have submitted my PF Withdrawal claim on 10/05/2017 to HBL Global Pvt. Ltd.

Amit Sharma
Guest
Amit Sharma

I am Amit Sharma & My UAN No.10008056552 PF Account No. MRMRT00173730000010953. I had submitted my Form -19 & Form-10C manually in EPFO office dated on 17-05-2018. Now 20 days has been completed, I got the message on my mobile no.9548464292 from EPFOHO that your Claim (MRMRT180500005462) has been approved for Rs.83803/-on dt. 31-05-2018 and shall soon be sent to your bank A/c ending with 6956 and Form -10C still showing Under Process in EPFO Site. I was checking my PF Claim status dated 07-06-2018 on EPFO site then I saw the Claim status showing -Claim Settled but Returned. Remarks… Read more »

NEELESH MASTKAR
Guest
NEELESH MASTKAR

Hi Team,
I have applied advance PF on 21st May’18 and i also got message on 5th June’18 “your claim has been approved and sent will be credit on your bank account”. but amount still not credit in bank account. I have already checked my PF account details and bank details are same.
Please help on this. Below are the mentioned require details.
UAN :- 100253694344
Pf claim :- PYKRP180550014461

chalapthi k p
Guest
chalapthi k p

DEAR,SIR
Iam send request for basic modification 1st approval employer side is accepted but pending at epfo fied officer pls give the approval as soon as possible i wil request to u

Suresh babu
Guest

Pls settle my form 31 my soo aren’t money pls porssice my claim .

Lincy Mathew
Guest
Lincy Mathew

Mismanagement and miscommunication by clerk long waiting for pf due to their mistake delaying withdrawal.

Kannan
Guest
Kannan

Sir,
I transferred my PF to my new employer, which is an exempt trust. I need to submit Annexure K to the new employer. I understand that a request can be raised in EPFIGMS site. But I don’t find category for Annexure K. Could you please provide which Category should be used, and what details should be provided in the Description?
Thank you.

Deeksha Aggarwal
Guest
Deeksha Aggarwal

Have not recieved my claim every time it shows settled but money not transffered to my accounnt. No one is picking the call.

Aparna
Guest
Aparna

i had registered my Complaint on http://epfigms.gov.in for PF transfer claim out. After submit the Registration i am not able to see my registration number. and also i didn’t receive the mail for Complaint Registration.if i try to see my complaint status in http://epfigms.gov.in portal it is asking to enter registration number.

Please help. Thanks

S ABDUL ALEEM
Guest
S ABDUL ALEEM

Dear Concern
I had lodged complaint in customer grieveance and i got reply to send the documents again so that we can do the possiblity to change date of birth i had given and i had given the courier details also

chandrahas
Guest
chandrahas

EPF office sent neft 14-9 but not deposit till date

Avinash Kumar
Guest
Avinash Kumar

NEFT I AM NOT RECEIVED AMOUNT Claim

Saumya Shirina
Guest
Saumya Shirina

In the last four years despite regular follow-ups the EPF from my previous organization has not be transferred to current organization. The EPF consultant has placed the requests several times and we do not know the reason for lack of action. I fail to understand where is the problem?
My current UAN no is 100469561704 and my previous UAN and EPF are : 100342377400, DLCPM0017655000.

Deep chand
Guest
Deep chand

Sir I Have applied the online For Annexure k and reply has been come on mail id Sir pls find the enclosed Annexure k …But Attachment not found, so pls tell me where is attachment.

Amit Kumar Gupta
Guest
Amit Kumar Gupta

did you find annexure K

Sunil Paul. K
Guest
Sunil Paul. K

I have applied for PF withdrawal amount on 26th July’18 and my amount was credit in my account on 26th Sep’18 only Rupees 1228/- . But my PF balance amount is 10268/-. Why only 1228/- is credit in my account could please suggest me on this.

Neha jain
Guest
Neha jain

Grievance site is not working. When we press submit, nothing happns to the page. Plz help wht to do

Supriya
Guest
Supriya

Hi Amritesh,

I tried to launch a complaint on grievance management portal. It said that my complaint has been accepted however, I did not get any registration number or any email.What should I do?!

Ayaz
Guest
Ayaz

I am unable to transfer my PF balance from my old account to current PF account. Both have same UAN. When I try to transfer my PF balance in online services tab I am getting an error msg as Failed to verify UAN!!!Please try again later!!!

Jetain Singla
Guest
Jetain Singla

Hi Amritesh,
When I submit my details on EPFIGMS portal, i dont get any reference number. It just comes back to the same page without any errors. What can be the reason?

POOJA RANI
Guest
POOJA RANI

I had registered my complaint on https://epfigms.gov.in for cancellation of online PF withdrawal request and also i did’t receive the mail for Complaint registration.if i try to see my compliant status in https://epfigms.gov.in portel is asking to enter registration number

Please help to cancel my online pf withdrawal request.
Name : Pooja Rani
UAN : 100989896776

sunil
Guest
sunil

hi sir
iwill appled august 29th advance pf but still not cliam .uan portal showing the still under process. alredy rejister grivance portal complint but rejister number not came my mobile number how to taken further step tell me suggesttion .

Sarfraj ali khan
Guest

SUBJECT—COMPLAINT ABOUT PF REGARDING. निवेदन है कि मेरे द्वारा सृजन चैरिटबल हॉस्पिटल में दिनाक 1/05/2016 से दिनांक 30/09/2016 तक मेडिकल अफसर की पोस्ट पर कार्य किया गया।।तथा प्रतिमाह 1800 rs PF के रूप में मेरे वेतन से आहरित किये गए। आज दिनाक 4/09/2018 तक भी मेरे PF ACCOUNT में kYC UPDATE नही की गई है।। इस विषय मे सृजन चैरिटबल हॉस्पिटल के प्रबंधक से अनेको बार संपर्क किया गया लेकिन हर बार उनके द्वारा केवल झूठा आस्वासन ही प्राप्त होता है।। ये उनका बर्ताव कर्मचारियों की प्रति उदानशीलता को प्रकट करता है।।तथा कर्मचारियों के हितों का उल्लंघन करता है।। आपसे… Read more »

Shaik imroj
Guest
Shaik imroj

Sir my uan number link in aadhar I am complete my process but status is feeld officer pending .plz check and approve my uan adhar link.

Sirisha yerva
Guest

Hi am applying for PF withdrawal on 9/10/2018 but now it shows claim rejected so kindly help me on that reason

ASHOK SINGH
Guest

i am Ashok Singh my UAN is 100432973020 mobile no. 8104874407 i was online claim date 09/10/2018 but my claim don;t deposit in my account but now i was looked on side claim settled on 12.10.2018 plz.helf me my

Gavhane Devidas Dagadu
Guest
Gavhane Devidas Dagadu

Not update interest up to 31.03.2018 in EPFO Passbook

Girish chandra Pant
Guest
Girish chandra Pant

I claimed on November 1 2018….but today 21 nov .Claim status showing under process …when it Will be settel?

PRATIK PORIYA
Guest
PRATIK PORIYA

HOW DAY TAKE FOR APPROVAL FOR BANK AN PEN CARD

PRATIK PORIYA
Guest
PRATIK PORIYA

HOW MANY DAY TAKE FOR APPROVAL FOR BANK AN PEN CARD

Bikash Biswal
Guest
Bikash Biswal

Dear sir,
I have register Grievance my register number ROORI/E/2018/02482 . Establishment not approved my KYC kindly please help me .

yash
Guest
yash

how to get approval for kyc i sumitted my kyc before few days ago still its pending

Preeti
Guest
Preeti

My pf has been settled from 25 october 2018 but amount not credit in my bank account.I have complained many times on ro.thane@epfindia.gov.in but there is not any response from there side and on the other side amount not credited in bank account please solve my problem as soon as possible

Mohan Rengarajan
Guest
Mohan Rengarajan

Hi, My Self Mohan Rengarajan, My name was completely captured wrongly in EPF account, DOB and father name is correct, i have been updated in employee portal it was waiting for employer approval, and summit the name change /correction form to my employer but is was not yet corrected, how can and whom to raise the complaint. nearly two years im keep following, as per employer, EPF field officer not yet approved our claims, kindly advise

Dr Vishnu Bhargava (987141119)2
Guest

The site is not taking the complaint/ corrective action to be taken in spite of my repeated try.
Some thing is wrong with the site.

Yogesh Kumar
Guest
Yogesh Kumar

I have an issue with EPFO regarding EPS. After attaining 58 years of age, I started getting pension from Sept 2016. The amount of pension looked less to me as compared to my length of service. So I took up the matter with concerned office giving details of my employment record. They informed me that they do not have complete service record with them & they have considered only the length of service with current employer only (for calculating pension), which was 18 years as compared to total service of 36 years. All my PF accumulation was completely transferred to… Read more »

Kanagavalli
Guest

I am applied for pf advance … but it claim status is under process.. when I get the amount…and next steps…. please help me

SUNEETHA K S
Guest
SUNEETHA K S

I submitt my EPF and EPS on 30/11/2018, I am retiring on 30/04/2019 from BSNL malappuram.kindly reply about the present status of the claim

VIGNESH S
Guest
VIGNESH S

Dear sir,
My name mistake in PF account, I send name change request but it not shown employer Login portal?

Mallinath
Guest
Mallinath

need to change my name in PF
actual name is Mallinath Tanaji Yaligar

SANJAY SHIRKE
Guest
SANJAY SHIRKE

MY UAN NO 100334037474 WA ARE SUBMIT THE DOCUMENT FOR CHANGE IN FATHER NAME & DATE OF BIRTH AT MALAD/ KANDIVALI OFFICE ON DATED 19 DEC 2018 BUT TILL DATE MY BASIC MODIFICATION NOT CHANGE SUBMIT DOCUMENT LIST- 1- COMPANY LETTER 2- JOINT DECLARATION FORM 3-BASIC MODIFICATION REQUEST WITH EMPLOYER APPROVE 4- PASSPORT COPY 5- PAN CARD COPY 6- ADHAR CARD COPY ALL DOCUMENT ATTESTED WITH EMPOWER

Sachin B V
Guest
Sachin B V

Hi Team,

My PF transfer claim is not is not reflecting to epf account and In the UAN portal it showing claim status submitted to present employer but it is not showing for present employer to approve the claim status.

G R RAVI
Guest
G R RAVI

How to readdress to Grievance once they have closed the case stating no records found WRT my EPS account. I have found with me some documents which makes it clear that my Account is existent in the EPFO office and I want to attach it so that my case can be processed. It is a 2008 case.

Raju Chavan
Guest
Raju Chavan

My claim rejected because i claimed form 19 first time and it was approved.but then my old id pf transfered to that id and again i claim form 19 and it rejected.
Please help me

Political Social
Guest
Political Social

I am sure this blog will drive a lot of traffic,
its really really great Keep up the terrific work!

SELVARANI M
Guest
SELVARANI M

Dear sir,
My name mistake in PF account, I send name change request but it not shown employer Login portal?

Gyanendra
Guest
Gyanendra

Sir kya epfigms side band kar di gai hai aaj on ni ho rahi kab Tak on hogi

Madhu Bharti
Guest
Madhu Bharti

in the statement, 2011, 2012 &2013 status not reflecting.

Amit gautam
Guest
Amit gautam

Dear Sir,
My PF A/C NO. MHBAN00354150000081802 it has submitted on 21/02/2019 but still not credited to my account kindly do the needful
pls help me in this case i need my pf amount very urgently. pls credit my PF amount as soon as possible to my account.

Please send me the Details as my email id is as mentioned, Amitgautam568@gmail.com

Thanks & Regard
Amit gautam